What is the Minimum Order Quantity (MOQ)? Can I buy just one unit?
The MOQ is 1 unit. Whether you want to test the market with a single unit or deploy them in bulk, purchasing a single machine is available.
How long is the lead time?
For in-stock items, delivery takes 7 to 15 days. For customized orders, the lead time is 20 to 30 days.
What payment methods do you accept?
We accept T/T (Telegraphic Transfer)
Do you provide installation instructions?
Yes, we provide a detailed English installation manual and video tutorials.
What payment methods does the machine support?
It supports mainstream payment methods, including WeChat Pay, Alipay, UnionPay, coins, and banknotes.
Is there a warranty and after-sales service?
Yes. The manufacturer provides a comprehensive after-sales service system, usually including a 1-year warranty on the entire machine. With robust technical support and spare parts supply, the service is very reliable.
Are there any requirements for the installation environment?
The machine is designed for indoor or sheltered outdoor environments (like shopping mall atriums or covered pedestrian streets). It should be placed on a flat, stable surface.
Can you provide OEM/ODM services? I want to put my own brand on it.
We support OEM (private labeling) and ODM (custom development). You can customize the machine's appearance color, LOGO, and even develop exclusive cotton candy shapes to build your own brand
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